Please read these Terms and Conditions ("Terms") carefully before using all services provided by [Kaizen] ("Kaizen"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our Services.

​

1. Acceptance of Terms: By accessing or using our Services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree to these Terms, please do not use our Services. Every patient will be provided a contract with a set of Terms & Conditions which the 

2. Services Provided: Kaizen offers psychological counseling, life coaching, and related services, as described on our website. These services are provided by licensed and qualified professionals.

3. Privacy and Confidentiality: We respect your privacy and confidentiality. Please refer to our Privacy Policy for information on how we handle your personal information.

4. Payment and Fees: The fees for our Services are outlined on our website or will be provided to you during the initial consultation. Payment is due as specified in your agreement. We reserve the right to change our fees and billing methods, and such changes will be informed to you on your contract.

5. Cancellation and Rescheduling: If you need to cancel or reschedule a session, please do so at least 12 hours in advance. Failure to cancel or reschedule within this timeframe may result in a fee.

6. Intellectual Property: All content and materials on our website, including but not limited to text, images, logos, videos, and software, are owned or licensed by Kaizen and are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any of our content without our express written permission.

7. Termination: We reserve the right to terminate or suspend your access to our Services for any reason, including, but not limited to, violation of these Terms, unethical or inappropriate behavior, or non-payment of fees.

8. Client Responsibilities: Clients are expected to commit to the counseling or coaching process, actively participate, and adhere to any agreed-upon treatment plans and processes. Clients are also expected to maintain respectful and appropriate behavior during sessions. Failure to comply with the counselor's suggestions, guidance, or any kind of misbehavior can lead to termination of the services from the counselor's end. 

9. Emergency Situations: In case of emergencies during counseling sessions, please follow the procedures outlined in your contract. 

10. Dispute Resolution: Disputes will be resolved through mediation or arbitration, as specified in our Dispute Resolution Policy outlined in your contract.

11. Refund Policy: Our Refund Policy in your contract explains under what circumstances refunds may be granted and the process for requesting a refund.

12. Insurance and Reimbursement: Kaizen does not have an insurance reimbursement policy and does not currently accept insurance.

13. Third-Party Links: We are not responsible for the content or availability of third-party websites or resources linked on our site. It is advisable to review the terms and conditions of any third-party websites visited.

14. Feedback and Testimonials: Client feedback and testimonials may be collected and used on our website and in promotional materials, with clients' consent.

15. Force Majeure: We may be excused from fulfilling our obligations due to events beyond our control, as detailed in our Force Majeure clause. highlighted in your contract.

16. Acknowledgment of Receipt: Clients who have signed the contract acknowledge having read, understood, and agreed to these Terms before commencing counseling or coaching services.

17. Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of the courts located within the United Arab Emirates.

18. Changes to Terms: Kaizen reserves the right to modify or update these Terms at any time. We will post any changes on our website, and your continued use of our Services after such changes constitute your acceptance of the new Terms.

19. Contact Information: If you have any questions or concerns about these Terms, please contact us at hello@thekaizenjourney.com.

 

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and that you will comply with all applicable laws and regulations.